briskrealm Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At briskrealm, we place customer satisfaction at the center of everything we do. We stand firmly behind the freshness of our grocery offerings and the craftsmanship of our kitchenware. Should your purchase fall short of your expectations, our team is committed to guiding you through a straightforward, transparent, and equitable return and refund experience.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, returned products must be unused, unopened, and in their original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality control, and health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be physically returned. However, if a perishable item reaches you damaged, spoiled, past its expiration date, or compromised during transit, you qualify for an immediate full refund or a free replacement (clear photo evidence required within 48 hours of delivery).

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Non-Returnable Items

The items listed below cannot be accepted for return under any circumstances:

• Final sale items (clearly labeled as "Final Sale" at checkout);
• Opened, used, or partially consumed goods (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items damaged as a result of improper customer storage, mishandling, or failure to follow the product care instructions;
• Returns submitted after the 30-day window without prior written authorization from briskrealm.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you wish to return, and the reason for the return. For damaged or spoiled items, please attach clear photos showing the issue and the packaging.
2. Receive RMA & Instructions: Our team will review your request and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) using protective packaging. Clearly write your RMA number on the outside of the shipping box (avoid writing directly on the original product packaging).
4. Ship Back: Hand the package to a carrier using a trackable shipping method, addressed to the return address included in your RMA email.

Note: Returns shipped without a valid, pre-approved RMA number may face significant processing delays or be declined upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return arrives at our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Depending on your financial institution or credit card issuer, an additional 3–10 business days may be required for the refunded amount to appear on your bank statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a briskrealm error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please notify us right away:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Please supply clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have any questions about your return, your refund status, or our return process, please contact our support team directly:

• Official Business Name: briskrealm
• Customer Support Email: [email protected]
• Customer Support Phone: 13034839315
• Physical Business & Return Address: 1740 US HIGHWAY 90 W, CASTROVILLE, TX 78009, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST